Purchases
Refunds & cancellation
If a purchase did not arrive or something went wrong, get in touch. Your mandatory consumer rights always apply.
Re-fishes
Request a refund within 48 hours for unused purchased re-fishes. If you were charged but did not receive the tokens, or a technical fault prevented play, contact us for a refund or correction. Refunded unused tokens are removed from your account.
Custom colours
Request a refund within 48 hours for a custom bobber colour, line colour or the pair. We also address charges without delivery or a fault that makes the feature unusable. Refunded colour ownership is removed from your account. Colours are separate from Pro membership.
Daily Baits Pro
Cancel anytime to stop future renewals. Pro access continues through the paid period. A first membership payment is refundable on request within 48 hours if no Pro benefits were used. Renewal payments are generally not refunded unless required by law or caused by a fault.
How to request help
Email dailyholes.com@gmail.com with your public name, purchase date, receipt reference and a short explanation. Never send your password or full card details. Approved refunds are returned through the original payment method; timing depends on the payment provider and your bank.